Frequently Asked Questions
Yep, all chairs are shipped at no charge to anywhere in the continental US. If you live outside of this area, please call us Toll Free (866) 341 6790.434
Child recliners are generally suited to children from 2 to 9 years of age and between 40 and 100 pounds. Video chairs work well from elementary age through the teen years. Tot-Rocker chairs are specifically designed for children under age 3 and under 50 pounds.435
QuickShip Items: Items designated as "Quick Ship" will ship from one of our fulfillment centers. These items ship within 2 business days of purchase. You will usually receive these items in 3 to 5 business days.
Most other items ship in 3 to 10 days from the manufacturer. Please allow 10 to 15 business days for final delivery. Times may increase as holidays approach. This does not apply to Quick Ship items (see above.)436
No, unless you are purchasing in Michigan and then Michigan's 6% sales tax will be added at checkout. If you are tax exempt, please supply your tax exemption information on your PO. Or, if you place your order on our site, please add tax expempt information when you add your billing and shipping information.437
We do everything possible to make sure that your purchasing experience is fantastic. Our chairs ship faster than most other web sites. This is especially true with our Quick Ship Items. If you are thinking about purchasing from another site, be sure to ask how long it will take for you to receive your order. On second thought, why buy from another site? We have an 
. And, we'll match any verifiable price on the web for similar chairs. Call us if you find a better deal. We'll match the price and you'll get the peace of mind that goes with buying from the biggest and best. We believe our customer service is our biggest asset. Call us toll free if you have any questions, Toll Free (866) 341 6790. Or, if you prefer, email us.438
Orders under 70 pounds will be shipped via UPS or Federal Express Ground Service. The tracking number will be sent to you via email. Most kid furniture and educational materials fall into this category. Larger items will ship via common freight carrier.439
WC Enterprises, LLC sells only high quality items. We are constantly looking for the best products for your children. We only sell those that meet our high expectations. If you ever have a quality concern please call us and we will fix it. Toll Free (866) 341 6790.440
Yes, check out our 441
On the rare occasion where there is a problem with your order please call our customer service center at Toll Free (866) 341 6790 or email us at sales@wcteam.com. We will replace any order with manufacturer defects. Please make arrangements for the return within 2 business days of receipt of your order. If you've changed your mind about the order, please get a Return Authorization Number and return address from our customer service center at sales@wcteam.com or Toll Free (866) 341 6790. We can't accept returns without previous authorization. Unauthorized returns will be refused. Please return all items in their original boxes and packing materials. You will receive a refund for the cost of the item you are returning minus any shipping costs (shipping costs cannot be refunded by WC Enterprises; all shipping charges are the customers responsibility) and a 15% restocking fee. Restocking fee may be waived in place of additional orders. Refunds may only be issued to the Credit Card used for the original purchase. Customers ordering with a Purchase Order are responsible to pay any/all shipping charges incurred by WC Enterprises via shipping companies on any return other than damaged merchandise. Do not assemble your purchase or open parts or packaging. You will need to include all original packaging and parts with your return. Please inspect your order when you receive it.442
YES! Check out the chairs on our new site Kid Video Chair443
Most of our furniture comes pre-assembled. If any assembly is required, it can usually be done by hand or with a screwdriver. Recliners, rockers and video chairs do NOT require any assembly.444
Wooden furniture can be dusted as you would dust any other piece of wooden furniture. Recliners can be vacuumed and wiped clean with a damp rag. Fabric Protection may be applied to prolong furniture life.445
Due to the Size and Weight of our products, Ground Delivery is the only delivery available.446
Please email sales@wcteam.com and your question, comment, or concern will be handled within 1 business day (usually right away.) Or you can call us directly at Toll Free (866) 341 6790. This number is staffed from 9am to 5pm Monday thru Friday EST.447
Fabrics that are lightly soiled due to wear can be cleaned using lukewarm water and a mild detergent or soap. They are best cleaned by using a soft sponge or cloth and rubbing in a circular motion, pat dry with a soft cloth, and brush in the direction of the nap. Medium to heavily soiled fabrics can be cleaned with a commercial water or foam type carpet and upholstery cleaner, (ie Shout, Carbona, Bissel, Armorall, Blue Luster, Turtlewax, Glamorene.) Do not dry clean and do not use any solvent (petroleum-based) cleaning agents (ie K2R, lighter fluid, carbon tet or perchlorethyline.) Spills should be blotted up with a towel.448
We do! You can find them here: World Class Recliners450
WC Enterprises, LLC reserves the right to modify any or all of our policies at any time without notice. Additionally, statements made on this web site regarding pricing, shipping, handling and other charges are estimates and as such are subject to human review before orders are processed. If we find an error has been made, we will contact you to find an equitable compromise. If you find an error on our web site, please notify us.467
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Customer References
Dan, The package was at my door when I arrived at lunch. Exactly what I wanted and in perfect condition. My wife is VERY happy. Thanks for the excellent customer service. I plan to shop here again and recommend you to others. Cheers
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